Frequently Asked Questions (FAQs)
1. How Do I Contact Creatable Customer Support?
You can contact our Customer Support team by emailing us at [email protected]. We strive to respond to all queries within 24 hours.
2. What Content is Acceptable for Designs on Creatable?
We welcome creativity but also uphold content standards. Designs should not contain offensive, hateful, or illegal material. Intellectual property rights must be respected; please ensure you have the right to use any design elements. Creatable reserves the right to reject designs that violate our content guidelines.
3. Shipping Info
Shipping times and costs vary depending on the product and destination. Standard shipping within the US typically takes 5-7 business days, while international shipping may take 2-3 weeks. Express shipping options are available at an additional cost. For detailed shipping information, please visit our Shipping Information page.
4. How Do I Cancel or Modify an Existing Order?
To cancel or modify an order, please contact our Customer Support team immediately. Orders can only be modified or canceled before they have been processed for shipping. Once an order is in the shipping process, we are unable to make changes.
5. Having a Coupon / Promotional Code Complication?
If you're experiencing issues with a coupon or promotional code, please ensure it hasn't expired or been used previously. If the problem persists, contact our Customer Support for assistance. Be sure to include the code in question in your communication.
6. How to Reorder
Reordering your favorite designs is easy! Simply log into your account, go to your order history, and select the item you wish to reorder. If you need any modifications, please contact our Customer Support.
7. How to Return an Item
If you need to return an item, please contact our Customer Support within 30 days of receiving your order. Provide your order number and the reason for the return. Items must be in their original condition. Please note that return shipping fees are the responsibility of the customer.